Conflict Management in Organization: A Study of SSNIT

Abstract

The purpose of this study is to first recognize the various sources of conflict in SSNIT (as service providers) in Ghana and how it emanates, the effect it has on the input of workers in such an industry. Secondly is to identify the best ways in minimizing the conflict in the financial institutions. Choosing SSNIT as case study, the study revealed that, in most cases the employees are aware of conflict management policy in the organization . Two main sources of data were used for the research: primary data and secondary data. Questionnaires were used in the collection of the primary data. Secondary data from Journals, brochures, policies and the website of the selected Institution were used. The population was the employees of SSNIT Ghana. The data was analyzed with the aid Excel and presented using frequency percentages and tables with explanations. The findings revealed that conflict in organizations are normally caused by: different attitudes, values or perceptions, disagreements about needs, goals, priorities and interests, poor communication, poor or inadequate organizational structure, lack of teamwork, lack of clarity in roles and responsibilities.