Exploring Internal Communication Strategy of Ghana Police Service for Effective Internal Communication: A Study of the Airport Police Division of Ghana Police Service

Abstract

This study argues the choice of the right communication strategy is very essential for organizations in today’s business world. Evidence shows that in recent times, all organizations, both public and private are facing operational changes, therefore internal communication is deemed important to meet the demands of reforms. Internal communication therefore should focus on information and knowledge sharing activities within the organization. This study maintains, that it is the responsibility of leaders to ensure that information and knowledge get distributed to all employees within the organization. To achieve this objective, an empirical study is inevitable and hence this study is desirable. Using both primary and secondary data, coupled with qualitative and quantitative methods, this study explores the communication strategy deployed by Ghana Police Service, Airport Division. In ensuring effective operation. Findings revealed that it is essential to define internal communication as both ‘formal and informal communication taking place internally at all levels in the organization. It concludes that organizations are paying more attention to internal communication as an important tool to be deployed for business success and that this study’s conclusion corroborated several scholars’ assertion that the rate of growth has been between 25-30 percent for every five years which undeniably holds true even today. It therefore recommends that since this growth has been aided by increased globalization, free exchange of information and the use of the internet to aide individuals’ daily chores both at work and at home, police administration should resort to changing what used to be the status quo in conduct of the affairs of the services as well as every sphere of life.