Examining the Effects of Organizational Policy, C.I. 118, on Employee Engagement and Performance: The Case of Employees at the Library, Marshal and Hansard Departments of the Parliamentary Service of Ghana

Abstract

The general objective of the study was to examine the effect of Organizational Policy, C.I.118 on employee engagement and performance, specifically employees at the Library, Marshal and Hansard Departments of the Parliamentary Service of Ghana. Relying on the mixed methodological approach to data collection and analysis, forty-five (45) questionnaires were issued to employees of the departments under study and three (3) face to face in-depth interviews were conducted with the heads of the above mentioned departments. The study realized that a significant percentage of respondents have knowledge as well as access to their Organizational Policy, C.I.118, but were dissatisfied with the level of implementation by management. Also, management of the various departments in question revealed that although the Organizational Policy, C.I.118, has been quite effective, certain portions must be reviewed in the organizational policy to include specific rules and regulations for the various departments since they each perform different functions.